Indicators on telus billing support You Should Know

Indicators on telus billing support You Should Know

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I have had issues While using the Tech Support for the home Net likewise so tricky we put in more than an hour or so dealing with a problem. I’ve been owning for months and months.

Hey @DjE we will definitely do what we can easily that will help. Can you be sure to mail us A non-public message and we will go from there?

• A friend who can be a Telus customer showed me his system specifics, and He's acquiring the same prepare for considerably a lot less without having to acquire gadgets, which contradicts what Abdul explained to me.

Have you ever tried out working with the web Chat? Log on to My TELUS and also the the Chat icon will likely be within the lower correct from the window. Answer the questions on what type of enable you will need then keep replying to your bot with "I want to talk to anyone" till the bot presents up and passes the Chat to somebody.

I had to Call CS now with Chat and the department I would like to speak to is only readily available by cellphone. The CS on Chat arranged a simply call back again at an arranged time slot. When that Office termed me afterwards I received almost everything sorted out.

I'm requesting a transparent breakdown of my agreement, including all relevant reductions, and a fair resolution to the issues I’ve professional. On top of that, I question that somebody evaluation the call recordings to know the poor therapy I received from several brokers.

  I wasn't telling but hoping to talk to him however he received mad and hung up.  This is ridiculous and very Terrible customer service.  I will be pulling my two strains from Telus . If This is actually the customer service people are having from the reps than you should supply it in other places.  I are already with Telus for about fourteen decades and It truly is really unhappy that it's got come to this . Looking at these threads and remarks still left by others it seems I am not the sole a person.  

• I spoke to various agents, which include Maria and Regal, who could not offer clarity or escalate my circumstance as requested.

I have not been so annoyed with an organization.  It can be extremely hard to acquire solutions from Telus.  My bill has been modified quite a few occasions given that signing up with them a 12 months ago after a promoter came to our doorway and drew us in with enticing offers.  She even stated Telus Telus customer service would pay for Shaw's deal penalty to maneuver us above.  I regret every single next of going.  It will take up a lot of the afternoon to speak with a person at Telus.  Keep occasions estimate one hour only to become forwarded to another person and put on maintain for an additional hour.  My deal agreement shows what my bill must be but they arbitrarily modify my Monthly bill to 100.

Telus has messed up on my Invoice numerous times from the pastfew months.  Lately by charging me three times for the carry it back that was previously returned. Then decided to go ahead and improve three of my programs on their own.  Very first agent I spoke to was good and attempted tough to take care of The problem.  He even contacted loyalty that will help.  They in no way identified as.  I made an effort to call myself and was keep eternally so I hung up.  Tried out One more agent he said he would transfer me to loyalty than proceeded for getting upset because I would not make it possible for him to finish the call when he explained he could not transfer me.

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Take note: if the topic just isn't nevertheless covered by TELUS Qualified Messaging, You will be supplied by using a callback choice.

Looks as if all we are able to do now could be air our grievances over a community Discussion board during the hopes of someone able of authority can in fact do anything over it.  

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